Operators for

high stakes moments.

Embedded Execution

Every growth-stage tech company faces a moment the old playbook can't solve.

Epic specializes in exactly these moments — and unlike traditional consultants who advise from the sidelines, we roll up our sleeves and work alongside leadership to drive transformations and position companies for exponential growth.

Meet the Team

Founder & CEO

Carla Bourque

Carla founded Epic Advisors to support B2B SaaS companies through transformational moments, bringing deep CEO and operating experience from global brands including Nestle, Nielsen, Buddy Media, SimilarWeb, and Rebrandly. In partnership with global PE and VC firms, she's guided portfolio companies through complex transformations, raised over $3 billion in growth capital, and executed multiple exits at 5-10x returns.

Known for leading bold change and innovation at critical inflection points, Carla and the Epic Advisors team consistently deliver value when the stakes are highest.

Chief Marketing Officer

Feather Hickox

Feather drives global marketing strategy at Epic Advisors, bringing deep B2B SaaS go-to-market expertise from scaling high-growth technology companies and premium consumer brands, including Restoration Hardware, FICO, Duetto, Rebrandly, and Cognizant. Through leadership roles spanning enterprise software, hospitality technology, and financial services, Feather has consistently transformed market positioning and established companies as category leaders in competitive markets. Known for architecting data-driven marketing strategies that accelerate growth, Feather delivers breakthrough results when market differentiation matters most.

Chief Communications Officer

Emily O'Brien

Emily leads global communications strategy at Epic Advisors, bringing extensive experience in transforming corporate narratives and media relations for high-growth startups and established companies across the technology, financial services, and consumer sectors. Through senior communications roles spanning early-stage ventures to Fortune 500 brands, Emily has consistently shaped market perception and strengthened stakeholder relationships during critical business transitions. Known for architecting authentic messaging strategies that drive engagement, Emily delivers strategic communications that create lasting impact when reputation and market positioning matter most.

Chief Customer Officer

Carl Lytikainen

Carl leads Customer Operations strategy at Epic Advisors. He's scaled customer organizations from $20M to $250M+ for companies like Eltropy, Duetto, Mindbody, and Dell—working with both PE and VC-backed B2B SaaS businesses. Carl builds high-performing teams across customer success, support, and professional services, using AI-driven solutions to improve retention, expand margins, and lift NRR and CSAT. A hands-on change agent, Carl is recognized for moving with urgency, aligning cross-functional execution, and developing durable systems that perform at scale. He delivers through cross-functional alignment and operational excellence that delivers value well beyond his engagement.

+ Other Functional Expertise

SME Leaders

Epic Advisors curates a dynamic network of senior functional experts across critical SaaS disciplines—GTM Product, AI/ML, Engineering, Revenue Operations, Finance, Customer Success, Data & Analytics, and Security & Compliance. This agile team model ensures that clients receive the exact right combination of specialized expertise for their unique transformation needs—whether implementing AI capabilities, optimizing customer lifecycle management, or architecting secure, scalable revenue systems. Our SME leaders bring hands-on experience from leading technology companies and integrate seamlessly with client teams to deliver measurable outcomes when specialized knowledge and execution speed are essential.

Built for You

Epic Advisors operates as a deeply engaged team of functional leaders, not a traditional consulting firm.

We curate the best talent and expertise to solve the unique growth challenges for our clients. Trust is everything.

Our tailored, agile approach means you get exactly the right combination of skills for your specific transformation need—when you need it most. The result is tangible outcomes that accelerate value creation and business success.

Our global team comprises technology executives, product and tech leaders, operators, and go-to-market transformation experts who've built numerous high-growth SaaS businesses and guided teams through similar inflection points.

We don't just understand your challenges theoretically—we've lived them, solved them, and scaled through them.

How We Work

Three-part methodology transforms value creation.

OPTIMIZE

Enhance operational foundations—from revenue systems to organizational design—creating infrastructure that supports exponential growth and ARR acceleration.

PIVOT

Execute strategic repositioning—shifting market approach, brand architecture, product roadmaps, and go-to-market strategy for competitive advantage.

REINVENT

Reimagine capabilities, organizational structures, and value creation methods that define market leadership and sustainable growth.

Deep Domain Expertise When It Really Matters

We serve technology companies at the moments that define their trajectory—helping optimize operations, pivot strategies, and reinvent business models to capture maximum market opportunity.

With 20+ years of hands-on domain expertise across B2B SaaS, AI, and high-growth technology sectors, the Epic team brings both strategic vision and operational execution to every engagement.

We partner with top-tier investment firms and their portfolio companies from pre-scale through IPO, working alongside founders, CEO-operators, and growth investors who demand measurable results.

Partnership,
Not Just Consulting

Our clients don't just hire Epic Advisors for advice—they partner with us for results. Trust is everything.

We embed with leadership and operating teams, implement solutions alongside internal teams, and take accountability for driving the outcomes that matter most. From accelerating ARR growth to executing global expansion, we're in it with you for the long haul.

We work with tech founders, CEOs, and growth investors who need more than strategic recommendations—they need operational execution partners who can transform their companies into market leaders.

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